What Millenials Think About Arup Family Health Clinic?

What is Arup Family Health Clinic?

Arup Family Health Clinic is a health clinic with branches in all states of India. They provide high-quality, comprehensive and effective healthcare to meet the varying requirements of people at different stages of life.

Who can visit a doctor there?

Active members of the Arup family, benefits holders and corporate clients can visit any clinic for check-ups, medical examinations and other medical services. The organization provides specialized health care for babies from birth to two years old through its Pediatric Clinic situated at Gurgaon branch.

What is the system of health care at Arup Family clinics?

A three-tier medical system is being used in all Arup Family Health Centers.

The primary level of healthcare consists of Primary Care Units (PCU) where patients can be sent for Post-Operation Clinics (POCs), Urgent Care Centers, Minor Surgery and other medical examination procedures.

Secondary level of healthcare consists of Diagnostic centers, Satellite clinics and Polyclinics where most complex medical procedures are conducted. Services at this level include biopsies, dialysis, diagnostic tests like ultrasounds, cholesterol screening, etc.

The tertiary level of healthcare consists of Treatment Centers provided by specialists. Arup Family Health offers a wide range of clinical services like cardiology, neurology, orthopedics and many more. Primary Care Units (PCU) are the first point of contact for patients in need of medical attention. 

These units have been designed to provide high-quality medical care to visitors on a 24×7 basis at the most economical prices. The units are affiliated with Delhi government’s Guru Tegh Bahadur Hospital and Manav Rachna International Hospitals and equipped with basic office facilities such as toilets, waiting area and oxygen supply box.

Use:

The use of medical services in Arup Family Health Centers is free of cost to all active members, benefits holders and corporate clients. It is also provided for free to families in need of medical care. The cost of services depends on the category of patient; however, all medical procedures are free of cost.

How long does a treatment take?

For most complex and specific procedures, patients are advised to make an appointment a day before visiting the clinic. For minor procedures and tests, the time can be approximately an hour or two days depending on type of service. 

In general, most patients are admitted to hospitals only when they are seriously ill or if they need specialized care. In Arup Family Health Centers, people can get first-rate medical attention at affordable rates like in most hospitals.

What is the procedure to avail medical services?

A patient can avail a medical service at any of the Primary Care Units (PCU) on a first-come, first-served basis. The health facility has been designed to provide comprehensive and high-quality care within a short time frame. The primary responsibility of serving patients is provided to gynecologists, general physicians and paramedics. All other specialists have one-to-one doctor-patient ratios in order to help manage their workloads.

Who is working in Arup Family Health?

Two primary care physicians, three specialists and one gynecologist constitute a Polyclinic. It is the responsibility of the PCU at Arup Family Health Center to refer patients to hospitals and specialists when required. 

A wide variety of services are being provided by the task force teams at Arup Group. They are responsible for providing high-quality service to patients for basic medical examinations, check-ups and minor surgeries like removal of moles/waxing, nail clipping and etc. These services are free of cost to all active members, benefits holders and corporate clients of Arup Group.

Advantages:

Patients can get high-quality medical assistance in only a few hours.

Arup Family Health Centers are open 24*7, so patients can get medical assistance whenever they need it.

Arup Family Health has introduced various new techniques like telemedicine to increase the accessibility of remote areas and minimize the time taken for treatment at Arup hospitals.

Medical records of clients are kept at Arup hospitals and doctors will have constant access to them in case a patient happens to visit a hospital for further treatment. It provides easy access to hospital staff for feedback about their performance.

Disadvantages:

Marketing is done only through brochures and advertisements in newspapers. This will be helpful when the center is situated in a remote area where awareness about Arup Family Health is low. Physicians also receive good wages, though not as high as those in other healthcare facilities. This could be a disadvantage because doctors would want to earn more.

One of the major disadvantages of Accident and Emergency Services is that they are extremely crowded. There are always long queues, just waiting to register at the counter. It is difficult to manage emergency cases because doctors cannot follow the right procedures or policies while under such a pressure of time and people. Patients may get injured or fall sick during these times, although emergency services are intended to prevent injuries or illnesses from worsening until an appropriate medical service can be provided.